Terms and Conditions

1. Acceptance of Terms By accessing or using playtree.it.com, you agree to comply with these Terms and Conditions. They define the legal framework for your use of our digital gaming services and outline both your and our responsibilities. Please review them carefully before proceeding.
2. Account Rules
   1. Registration: To access our services, you must register with accurate personal information. One account per person is allowed to ensure fairness and security.
   2. Age Requirement: You must be at least 18 years old or have parental consent to hold an account with us.
   3. Security of Credentials: You are responsible for safeguarding your login details. Any actions taken through your account are attributed to you.
3. Purchase Terms
   1. Pricing: All game prices include applicable taxes and are displayed in GBP for customers in the UK.
   2. Payment Options: We accept major credit/debit cards, PayPal, and other local payment methods available at checkout.
   3. Delivery of Keys: Upon confirmation of payment, your digital activation code or download link is sent instantly. Delivery times may vary based on server load.
   4. Pre-Order Policy: Full payment is collected at pre-order. Codes for pre-ordered titles are released on the official launch date.
4. Refund Policy
   1. Unused Codes: You may request a refund for any unredeemed digital key within 14 days of purchase, in line with our refund guidelines.
   2. Activated Games: Once a code has been redeemed, refunds are subject to the publisher’s individual policy.
   3. Technical Failures: If a key is unusable due to confirmed compatibility issues, we will issue a refund or replacement.
5. Intellectual Property & Licensing playtree.it.com is an authorised distributor of digital game content. All games are covered by their publishers’ End-User License Agreements (EULAs). All intellectual property rights remain with the original creators and rights holders.
6. Service Availability We strive to provide uninterrupted access to our platform, but playtree.it.com cannot guarantee constant uptime. We are not liable for outages caused by factors beyond our control. Our maximum liability is limited to the purchase price paid.
7. Modifications to Terms We may revise these Terms and Conditions at any time. Significant changes will be published on this page and, where appropriate, communicated by email.
8. Support and Inquiries If you have questions about these terms, please contact our support team at [email protected]. Our UK-based specialists are available 24/7 to assist you.